Return & Exchange
If you do not like the product after receiving it, you do not need to tamper with the packaging of the product and submit a return exchange request within 24 hours of package receipt.
You will have the chance to either exchange it with any other product or get a refund in the form of delight Toys’s credit in your account which never expires and can be gifted to your friends for shopping on Delighttoys.in In such an instance you will be responsible for shipping the product back to the given address.
In case, if the seal has been opened and somehow you have received the wrong size. You will have to pack it back the way it was and submit the return request quickly within 3 days of the package receipt. If the product remains unused and unworn then the alternative size will be exchanged for free.
One Time Free Return Exchange Benefit
Note : The exchange benefit condition will not be applicable for lingerie and some of the adult toys which would have close contact with human body.
If you have opened the seal and changed your mind later after 3 days, then you can only be provided with a 50% of refund in form of store credit that can be used for your next purchase.
Also this would entirely depend upon the circumstances and conditions which remains active at the discretion of customer service representative.
After approval, the buyer will have to bear all the costs for return shipping.
In case if you receive a product in an unacceptable state i.e. manufacturing defect, dead on arrival, you should submit the request return exchange at the earliest, within 24 hours.
We would be regretful in case of inconveniences related to the product. This may rarely happen as we quality check all our products before dispatching. We will make sure that the complete return process gets expedited and you would either receive a suitable replacement or a refund for the costs involved for all these products.
Your return exchange request must comply well with all the guidelines of online sex products sale. All you have to do is gather all products that you would think of exchanging or returning and click a picture of the product with a good quality camera, which would clearly show the product’s condition, it’s packaging, and associated tags and booklets intact.
Then you’ll have to click on ‘request return’. After we receive the package we will inspect and will begin with the exchange/refund process and would communicate with you through email regarding the request status and will stay in touch with you till the replacement or refund process gets completed.